Affected Components: MSC, HTC1, HPC1

Oct 28, 10:53:54 GMT+0
Completed - **Betreff: Verschiebung des initialen Starts der Security Patches – PROD Zone** Der für das kommende Wochenende (31.10./01.11.2026) geplante initiale Start der automatisierten Security Patches in der PROD Zone muss leider verschoben werden. Aufgrund unerwarteter technischer Herausforderungen sind zusätzliche Prüfungen in einem separaten Testverfahren erforderlich, bevor wir mit dem produktiven Rollout starten können. **Damit finden am kommenden Wochenende keine Wartungsarbeiten oder damit verbundenen Reboots statt. Es sind somit keine Auswirkungen auf den Produktivbetrieb zu erwarten.** Wir informieren euch zeitnah über einen neuen Termin für den initialen Start. Die bereits kommunizierten Folgetermine bleiben bis auf Weiteres bestehen. Vielen Dank für euer Verständnis. Grüße aus der Cloud.

Oct 26, 12:36:52 GMT+0
Identified - To apply regular security patches, these will be implemented—as previously announced—in conjunction with automated node reboots .

Affected Components: HPC1

Oct 15, 13:21:21 GMT+0
Identified - While the maintenance window spans four hours, the actual downtime is expected to last only a few minutes. During this period, you may experience intermittent connectivity issues. No action is required on your part. We will notify you once the maintenance has been completed. Thank you for your understanding..

Oct 29, 07:25:09 GMT+0
Resolved - feedback.platform.adito.cloud/q/health is back up. This incident was automatically resolved by Instatus monitoring..

Oct 29, 07:10:24 GMT+0
Investigating - feedback.platform.adito.cloud/q/health is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 52 minutes

Affected Components: gitlab.adito.de

Oct 27, 18:36:42 GMT+0
Resolved - We are continuing to work on a fix for this incident..

Oct 27, 17:57:37 GMT+0
Investigating - We are currently investigating this incident..

Oct 27, 17:45:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 31 minutes

Affected Components: Nominatim

Oct 26, 11:47:33 GMT+0
Completed - The maintenance has been completed. The previous version has been restored. The service is available again. Sorry for any inconvenience..

Oct 26, 11:00:40 GMT+0
Completed - **Please note that the maintenance window will be extended by 15 more minutes. Sorry for any inconvenience.**.

Oct 26, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 26, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 26, 10:28:37 GMT+0
Identified - **As part of resolving an identified PHP security vulnerability, the Nominatim service will be restarted with a patched release.** **During this time, the service will be briefly unavailable. Should any changes in behavior occur after the restart, please contact your ADITO representative** **We apologize for any inconvenience this may cause.** **Your ADITO Team**.

Duration: 1 hour and 37 minutes

Affected Components: gitlab.adito.de

Oct 23, 11:13:23 GMT+0
Resolved - This incident has been resolved..

Oct 23, 09:51:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 23, 09:36:14 GMT+0
Identified - We are currently working on a fix.

Duration: 1 hour and 4 minutes

Affected Components: HTC1

Oct 22, 16:04:19 GMT+0
Completed - Maintenance has completed successfully..

Oct 22, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 15, 13:18:10 GMT+0
Identified - While the maintenance window spans two hours, the actual downtime is expected to last only a few minutes. During this period, you may experience intermittent connectivity issues. No action is required on your part. We will notify you once the maintenance has been completed. Thank you for your understanding..

Duration: 3 hours and 36 minutes

Affected Components: C2

Oct 19, 09:36:13 GMT+0
Resolved - This incident has been resolved..

Oct 19, 06:00:00 GMT+0
Investigating - We would like to inform you that there is currently a fault in our cluster. As a result, some systems may be affected. Our team is already working on a prompt solution..

Duration: 3 hours and 36 minutes

Affected Components: C2

Oct 19, 09:35:45 GMT+0
Resolved - This incident has been resolved..

Oct 19, 09:32:48 GMT+0
Monitoring - We would like to inform you that there was an incident affecting our cluster, which may have impacted some systems. Our team has identified and resolved the issue, and we are continuing to monitor the cluster closely..

Oct 19, 06:00:00 GMT+0
Investigating - We would like to inform you that there is currently a fault in our cluster. As a result, some systems may be affected. Our team is already working on a prompt solution..

Duration: 4 hours and 17 minutes

Affected Components: HTC1, HPC1

Oct 16, 10:17:23 GMT+0
Resolved - This incident has been resolved..

Oct 16, 08:10:47 GMT+0
Monitoring - We are currently monitoring the clusters, the maintenance note from our data center provider was still not resolved. .

Oct 16, 06:00:00 GMT+0
Investigating - The incident was caused by unplanned router maintenance on the provider’s global network. The maintenance was not announced to us in advance, so we could not notify customers beforehand. We are currently investigating the issue. We apologize for the inconvenience and thank you for your patience, we will keep you updated as soon as we have more information or once the issue has been resolved..

Duration: 2 hours

Affected Components: TST, DEC

Oct 14, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 14, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 13, 13:53:28 GMT+0
Identified - While the maintenance window spans one hour, the actual downtime is expected to last only a few minutes. During this period, you may experience intermittent connectivity issues. No action is required on your part. We will notify you once the maintenance has been completed. Thank you for your understanding..

Duration: 39 minutes

Affected Components: docxtemplater

Oct 13, 06:08:49 GMT+0
Completed - Maintenance has completed successfully..

Oct 13, 05:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 12, 09:52:02 GMT+0
Identified - We are planning a scheduled maintenance during this time. Docxtemplater-prod functionality may experience increased latency or brief interruptions..

Duration: 4 hours

Affected Components: HPC1

Oct 9, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 8, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 1, 15:27:55 GMT+0
Identified - Scheduled Maintenance: Cluster Infrastructure Upgrades HPC1 While the maintenance window spans one hour, the actual downtime is expected to last only a few minutes. During this period, you may experience intermittent connectivity issues. No action is required on your part. We will notify you once the maintenance has been completed. Thank you for your understanding..

Duration: 1 hour

Affected Components: ssp.adito.cloud

Oct 7, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 7, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 5, 08:20:24 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Affected Components: HPC1

Oct 4, 18:00:00 GMT+0
Resolved - **Time:** 20:00 **Status:** Resolved At 20:00, a switch failure occurred at our data center provider, affecting one production server. The workloads were redistributed, and all services are running normally again..

Duration: 56 minutes

Affected Components: ssp.adito.cloud

Oct 2, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 2, 17:03:31 GMT+0
Identified - Maintenance is now in progress..

Oct 1, 17:43:09 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: HTC1

Oct 1, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 1, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 14:22:40 GMT+0
Identified - Scheduled Maintenance: Cluster Infrastructure Upgrades HTC1 While the maintenance window spans one hour, the actual downtime is expected to last only a few minutes. During this period, you may experience intermittent connectivity issues. No action is required on your part. We will notify you once the maintenance has been completed. Thank you for your understanding..

Affected Components: HPC1

Sep 29, 14:31:00 GMT+0
Resolved - Incident Report: Service Unavailability on September 29, 2026 Summary: On September 29, 2026, between 16:31 and 16:36 CEST, our production services were unreachable for approximately 5 minutes. Cause: The outage was caused by an issue at our infrastructure provider. An emergency maintenance was required to resolve a problem with the BGP connections of their load balancer clusters. During this maintenance, all BGP sessions were restarted, which temporarily withdrew and re-announced the IP addresses. As a result, no connections to our services were possible for a few minutes. Impact: All services were unavailable during this period. No data was lost. Resolution: Service was fully restored at 16:36 CEST once the IP addresses were re-announced. The provider has resolved the underlying issue. We apologize for any inconvenience this may have caused. If you have any questions, please contact our support team..

Duration: 1 hour

Affected Components: TST, DEC

Sep 29, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 29, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 14:15:46 GMT+0
Identified - Scheduled Maintenance: Cluster Infrastructure Upgrade DEC3 and TST1 While the maintenance window spans one hour, the actual downtime is expected to last only a few minutes. During this period, you may experience intermittent connectivity issues. No action is required on your part. We will notify you once the maintenance has been completed. Thank you for your understanding..

Duration: 57 minutes

Affected Components: gitlab.adito.de

Sep 28, 18:56:52 GMT+0
Completed - Maintenance has completed successfully..

Sep 28, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 17:51:05 GMT+0
Identified - Please note that the service will be temporarily unavailable during the scheduled maintenance window. We perform regular system and feature updates to ensure the ongoing stability, security, and performance of our services. These improvements are essential to maintaining the high standards our partners and clients rely on.

Duration: 59 minutes

Affected Components: docxtemplater

Sep 21, 14:00:24 GMT+0
Resolved - Incident was resolved. Docxtemplater is now reachable on all hpc1 systemes..

Sep 21, 13:01:42 GMT+0
Investigating - We are currently investigating this incident. Only systems on hpc1 are affected..

Duration: 1 hour

Affected Components: docxtemplater

Sep 16, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 16, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 15, 12:49:33 GMT+0
Identified - We are planning a scheduled maintenance during this time. _Docxtemplater_ functionality may experience increased latency or brief interruptions..

Duration: 32 minutes

Affected Components: ai.adito.cloud

Sep 14, 05:32:04 GMT+0
Completed - Maintenance has completed successfully..

Sep 14, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 11, 09:39:13 GMT+0
Identified - We are planning for a scheduled maintenance during that time. The actual maintenance is expected to take only 10 minutes – the time window is set as a safety buffer..

Duration: 1 hour

Affected Components: HPC1

Aug 26, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 26, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 05:38:58 GMT+0
Identified - We are planning a scheduled maintenance during this time. Ingress connections for _._[_adito.de_](http://adito.de)systems may experience increased latency or brief interruptions.

Duration: 1 hour

Affected Components: docxtemplater

Aug 26, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 26, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 26, 07:01:03 GMT+0
Identified - We are planning a scheduled maintenance during this time. _Docxtemplater-test_ functionality may experience increased latency or brief interruptions. **The productiv System using docxtemplater are not affected by this maintenance.**.

Duration: 1 hour

Affected Components: HPC1

Aug 21, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 21, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 07:13:10 GMT+0
Identified - We are planning scheduled maintenance during this window. During this time, Ingress connections may experience increased latency or brief interruptions..

Duration: 45 minutes

Affected Components: gitlab.adito.de

Aug 18, 10:45:06 GMT+0
Completed - Maintenance has completed successfully..

Aug 18, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 18, 08:01:46 GMT+0
Identified - Please note that the service will be temporarily unavailable during the scheduled maintenance window. We will be performing an emergency maintenance across our entire Gitlab platform today. We expect the maintenance window to last approximately 60 minutes..

Duration: 6 hours and 35 minutes

Affected Components: C1

Aug 17, 14:32:23 GMT+0
Resolved - This issue has been resolved. The affected component was a backup network device, and no customers or services were impacted at any point. We appreciate your patience and thank you for your understanding. ADITO CLOUD TEAM.

Aug 17, 07:56:58 GMT+0
Identified - We are aware of an issue affecting network connectivity for some customers, resulting in limited access to certain services. Our team is actively investigating the cause and working to resolve it as quickly as possible. We will share another update as soon as more information is available. Thank you for your patience..

Duration: 11 minutes

Affected Components: ssp.adito.cloud

Aug 6, 08:45:00 GMT+0
Resolved - This incident has been resolved. We are taking steps to **prevent similar issues from happening in the future.**.

Aug 6, 08:37:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 6, 08:34:01 GMT+0
Investigating - We are currently investigating this incident..

Duration: 39 minutes

Affected Components: ACO

Aug 3, 07:40:30 GMT+0
Resolved - This incident has been resolved. <https://status.hetzner.com/de/incident/91825d88-3979-47e4-ab43-ac90d15ba280>.

Aug 3, 07:14:38 GMT+0
Monitoring - The majority of affected services have been successfully migrated and are now operating normally. A small number of network connections remain tied to the affected infrastructure (IPSec) <https://status.hetzner.com/de/incident/91825d88-3979-47e4-ab43-ac90d15ba280> We will provide a further update once full service has been confirmed. Thank you for your continued patience..

Aug 3, 07:01:30 GMT+0
Investigating - We are currently investigating an incident affecting network connectivity within our infrastructure. Some customers may experience intermittent access issues or delays. Our team is actively working to identify the cause. We will provide a further update as soon as more information becomes available. Thank you for your patience. <https://status.hetzner.com/de/incident/91825d88-3979-47e4-ab43-ac90d15ba280> .

Duration: 10 minutes

Affected Components: ACO

Jul 29, 08:09:34 GMT+0
Resolved - This incident has been resolved..

Jul 29, 07:59:42 GMT+0
Investigating - We are currently investigating an issue affecting our services. Our team is working to identify the cause and will provide updates as soon as possible.

Duration: 29 minutes

Affected Components: feedback.platform.adito.cloud

Jul 23, 14:58:40 GMT+0
Completed - Maintenance has completed successfully..

Jul 23, 14:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 14:23:05 GMT+0
Identified - Please note that the service will be temporarily unavailable during the scheduled maintenance window. We perform regular system and feature updates to ensure the ongoing stability, security, and performance of our services. These improvements are essential to maintaining the high standards our partners and clients rely on.

Duration: 2 hours and 21 minutes

Affected Components: gitlab.adito.de

Jul 17, 18:21:28 GMT+0
Completed - Maintenance has completed successfully..

Jul 17, 17:00:19 GMT+0
Identified - Our GitLab instance is being upgraded across several stages. The process is still ongoing and not yet fully completed. We will post an update as soon as the maintenance is done. Thank you for your patience..

Jul 17, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 13, 09:08:41 GMT+0
Identified - Please note that the service will be temporarily unavailable during the scheduled maintenance window. We perform regular system and feature updates to ensure the ongoing stability, security, and performance of our services. These improvements are essential to maintaining the high standards our partners and clients rely on.

Duration: 3 minutes

Jul 15, 15:29:07 GMT+0
Resolved - This incident has been resolved..

Jul 15, 15:26:32 GMT+0
Investigating - feedback.platform.adito.cloud/q/health is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 1 hour

Affected Components: ai.adito.cloud

Jul 14, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 14, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 10, 10:46:47 GMT+0
Identified - We are planning for a scheduled maintenance during that time. During this maintenance window, the [ai.adito.cloud ](http://ai.adito.cloud)service will be temporarily unavailable..

Duration: 1 hour and 46 minutes

Affected Components: ssp.adito.cloud

Jul 9, 06:10:58 GMT+0
Resolved - This incident has been resolved..

Jul 9, 05:25:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 7 hours and 21 minutes

Affected Components: ACO, HTC1, HPC1

Jul 9, 09:32:53 GMT+0
Postmortem - On 08.07.2026, at 04.17 am a subset of customer environments experienced failed backup operations due to an incident affecting our object storage provider. The issue impacted the creation of scheduled backups only. Customer applications and production workloads remained fully operational throughout the incident. We sincerely apologize for the inconvenience and appreciate your patience while the issue was being resolved..

Jul 9, 09:21:06 GMT+0
Resolved - The issue affecting backup operations has been resolved. Our object storage provider has restored normal service, and backup functionality is operating as expected again Thank you for your patience and understanding. **We apologize for any inconvenience caused by the delay** **\- ADITO Cloud Team -** .

Jul 9, 02:00:00 GMT+0
Monitoring - Our initial analysis indicates that the issue is related to an ongoing incident at our object storage provider. As a result, scheduled backups may currently fail or not be created for affected systems..

Duration: 2 days, 11 hours and 4 minutes

Affected Components: Nominatim , C2, https://neon.adito.de/, C1 , ACO, ssp.adito.cloud, service.adito.de, gitlab.adito.de, appliance.adito.cloud, HTC1, HPC1, ai.adito.cloud, docxtemplater

Jul 1, 06:10:47 GMT+0
Postmortem - Am **Samstag, 27.06.2026 um 20:40 Uhr,** kam es infolge einer Störung bei unserem Infrastrukturpartner zu einer Beeinträchtigung eines unserer produktiven Kubernetes-Cluster. Dadurch waren zeitweise mehr als 25% unserer Cluster-Nodes nicht erreichbar, was zu Einschränkungen bei der Verfügbarkeit einzelner Kundensysteme führte. Unser Betriebsteam reagierte unmittelbar nach Bekanntwerden des Vorfalls und konnte den Cluster zunächst erfolgreich stabilisieren. Im weiteren Verlauf zeigte sich jedoch, dass die Auswirkungen der Störung komplexer waren als zunächst erkennbar. Dadurch verzögerte sich die vollständige Wiederherstellung einzelner Systeme. Wir entschuldigen uns ausdrücklich für die entstandenen Einschränkungen und bedanken uns für Ihre Geduld und Ihr Verständnis. ## Ursache Auslöser war eine Netzwerkstörung bei unserem Infrastrukturpartner, die zu einer Unterbrechung der Kommunikation innerhalb des Kubernetes-Clusters führte. Weitere Informationen stellt unser Infrastrukturpartner in seiner Statusmeldung zur Verfügung: [Hetzner Online Status](https://status.hetzner.com/de/incident/49567296-8543-43c1-a0e2-9755ad4bd018) ## Auswirkungen Nachdem der Cluster wieder stabilisiert werden konnte, waren die meisten Anwendungen kurzfristig wieder verfügbar. Im weiteren Verlauf traten jedoch bei einzelnen CRM-Systemen vereinzelt Probleme mit der Anbindung an den persistenten Speicher auf. Diese Folge der ursprünglichen Infrastrukturstörung war zunächst nicht unmittelbar erkennbar und zeigte sich erst im laufenden Betrieb unter Last ab Montag 29.06.2026. Die Ursache konnte auf inkonsistente Speicherverbindungen zwischen den Anwendungen und unserem Storage-Backend eingegrenzt werden. Nur durch einen kontrollierten Neustart der betroffenen Cluster-Nodes konnten diese Verbindungen vollständig wiederhergestellt werden. ## Maßnahmen Zur Stabilisierung und Wiederherstellung wurden unter anderem folgende Maßnahmen durchgeführt: * Stabilisierung des Kubernetes-Clusters unmittelbar nach der Infrastrukturstörung. * Analyse und Eingrenzung der verbliebenen Auswirkungen innerhalb der Plattform. * Wiederherstellung der betroffenen Speicherverbindungen durch kontrollierte Neustarts einzelner Cluster-Nodes. Zusätzlich werden wir unsere Wiederherstellungsmechanismen weiter ausbauen, um vergleichbare Folgezustände künftig schneller zu erkennen und automatisiert beheben zu können. ## Fazit Die unmittelbare Infrastrukturstörung konnte zeitnah behoben werden. Die anschließenden Folgeeffekte innerhalb einzelner Anwendungen waren jedoch zunächst nicht sichtbar und führten zu einer längeren Wiederherstellungszeit als erwartet. Wir nehmen diesen Vorfall sehr ernst. Die gewonnenen Erkenntnisse fließen unmittelbar in die Weiterentwicklung unserer Betriebsprozesse und unserer Plattform ein, um die Resilienz unserer Cloud-Infrastruktur weiter zu erhöhen. Vielen Dank für Ihr Vertrauen und entschuldigen uns für diesen Vorfall. \- ADITO Cloud Team -.

Jun 30, 05:45:45 GMT+0
Resolved - This incident has been resolved..

Jun 29, 08:01:15 GMT+0
Investigating - Due to the outage at the data center (router), isolated disruptions to ADITO systems are still occurring. To perform a complete cleanup, we need to restart the relevant servers (nodes) of the cluster. This work will be carried out throughout the day and will continue into the evening. We apologize for any inconvenience and thank you in advance for your understanding. \- ADITO Cloud Team -.

Jun 27, 20:55:55 GMT+0
Monitoring - We are currently no longer seeing any network-related issues. Hetzner is still investigating an ongoing network incident: <https://status.hetzner.com/de/incident/49567296-8543-43c1-a0e2-9755ad4bd018> We will continue monitoring the situation and will provide updates should the situation change..

Jun 27, 19:50:49 GMT+0
Monitoring - We are currently monitoring the situation..

Jun 27, 18:41:39 GMT+0
Investigating - We are currently investigating this incident..

Duration: 52 minutes

Affected Components: Nominatim , https://neon.adito.de/, C1

Jun 16, 14:12:00 GMT+0
Postmortem - ## Zusammenfassung Am 15\. Juni kam es zu einem kaskadierenden Netzwerkausfall im ADITO Cloud C1 Cluster. Ausgelöst durch einen Treiber-Bug des Intel-Netzwerkchips (igb) fror die Sende-Warteschlange einzelner Netzwerkkarten ein (Tx Unit Hang). Das Problem konnte erst durch einen vollständigen und synchronen Neustart aller Server nachhaltig behoben werden. Maßnahmen & Prävention In den neuen Cluster-Infrastrukturen wird dieser spezifische Treiber-Bug standardmäßig durch den Einsatz modernerer Kernel-Versionen und angepasster Deployment-Baselines (Deaktivierung von TSO bei igb-Chipsätzen) abgefangen. Wir entschuldigen uns für den Vorfall und danken für das Verständnis. Ihr ADITO Cloud Team.

Jun 15, 15:54:11 GMT+0
Resolved - This incident has been resolved..

Jun 15, 15:33:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 15, 15:33:24 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 15, 15:02:15 GMT+0
Investigating - We are currently investigating an issue affecting our cloud. Our team is working to identify the cause and will provide updates as soon as possible..

Duration: 1 hour and 21 minutes

Affected Components: ai.adito.cloud

Jun 15, 06:21:11 GMT+0
Completed - Maintenance has completed successfully..

Jun 15, 06:00:18 GMT+0
Identified - Maintenance work will take another 30 minutes..

Jun 15, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 15, 05:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. During this maintenance window, the [ai.adito.cloud ](http://ai.adito.cloud)service will be temporarily unavailable..

Duration: 3 days, 19 hours and 12 minutes

Affected Components: HPC1

May 19, 09:23:58 GMT+0
Resolved - This incident has been resolved..

May 15, 14:52:34 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 15, 14:12:08 GMT+0
Investigating - We are currently investigating this incident..

Duration: 16 days, 14 hours and 21 minutes

Affected Components: HPC1

Jun 15, 09:20:00 GMT+0
Postmortem - We experienced a service disruption caused by an issue within our underlying storage infrastructure. This affected the stability of parts of our platform and resulted in degraded service availability for some customers. The issue was related to the interaction between our infrastructure environment and the version of the storage software running in our cluster. Following an intensive investigation, we identified that the problem. Since the update was completed, the affected clusters has been operating normally and we have not observed any recurrence of the problem. We apologize for any inconvenience this disruption may have caused and appreciate your patience while we worked to restore full service. ADITO Cloud Team.

Jun 15, 09:16:14 GMT+0
Resolved - This incident has been resolved. .

May 5, 13:12:13 GMT+0
Monitoring - We were able to reproduce the issue in our development environment. The issue only occurs under a specific set of conditions and was therefore particularly difficult to reproduce. We have implemented additional monitoring and alerting measures and informed our cloud support and on-call teams about the corresponding handling procedures..

Apr 30, 11:55:21 GMT+0
Monitoring - We continue to actively investigate the ongoing service disruption affecting parts of our infrastructure. Our engineering teams are conducting an in-depth analysis to fully identify the root cause. Due to the complexity of the incident and the highly interconnected nature of the affected systems, this process requires extensive validation and careful investigation. Thank you for your patience and understanding..

Apr 29, 13:06:58 GMT+0
Monitoring - We are still investigating the issue from yesterday..

Apr 28, 19:37:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. .

Apr 28, 18:55:02 GMT+0
Investigating - We are currently experiencing a service interruption affecting Cluster "HPC". Our engineering team is actively investigating the issue to restore full functionality as quickly as possible. Updates will be provided as more information becomes available..

Duration: 36 minutes

Affected Components: Nominatim , https://neon.adito.de/, C1 , service.adito.de, ai.adito.cloud

Apr 23, 08:18:20 GMT+0
Resolved - This incident has been resolved..

Apr 23, 07:47:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 23, 07:42:33 GMT+0
Investigating - We are currently investigating an issue affecting our cloud. Our team is working to identify the cause and will provide updates as soon as possible..

Duration: 36 minutes

Affected Components: C1

Apr 23, 08:19:36 GMT+0
Postmortem - Störung bei Hetzner - Loadbalancern: <https://status.hetzner.com/de/incident/2d288e49-b72e-4079-9f9e-91c4ee4d60af> **Erreichbarkeit von Load Balancern beeinträchtigt** Das Problem wurde behoben. Unsere Techniker überwachen die Situation weiterhin. Letztes Update:**2026-04-23 10:01 MESZ**.

Apr 23, 08:18:34 GMT+0
Resolved - This incident has been resolved..

Apr 23, 07:42:09 GMT+0
Investigating - We are currently investigating an issue affecting our cloud. Our team is working to identify the cause and will provide updates as soon as possible..

Duration: 2 days and 17 minutes

Affected Components: HTC1, HPC1

Apr 23, 08:18:09 GMT+0
Resolved - This incident has been resolved..

Apr 21, 12:33:34 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 21, 12:30:15 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 21, 08:01:35 GMT+0
Investigating - We are currently investigating this incident..

Duration: 29 minutes

Affected Components: gitlab.adito.de

Apr 20, 16:29:14 GMT+0
Completed - Maintenance has completed successfully..

Apr 20, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 20, 16:00:00 GMT+0
Identified - Please note that the service will be temporarily unavailable during the scheduled maintenance window. We perform regular system and feature updates to ensure the ongoing stability, security, and performance of our services. These improvements are essential to maintaining the high standards our partners and clients rely on.

Duration: 5 hours and 56 minutes

Affected Components: C2, ssp.adito.cloud

Apr 14, 13:22:31 GMT+0
Resolved - Alle C2 (Managed ADITO) Systeme sind wieder gestartet. .

Apr 14, 08:21:25 GMT+0
Monitoring - Wir konnten eine Lösung für das Problem im C2 (DEV TEST DEMO Cluster) finden, die C2 (Managed ADITO Systeme) starten nach und nach wieder hoch. Das Cloud Infrastruktur und Cloud Portal Team beobachtet die Situation weiterhin. .

Apr 14, 07:48:50 GMT+0
Monitoring - Die aktuellen Störungen betreffen derzeit das C2 - Wir arbeiten an einer Lösung.

Apr 14, 07:26:23 GMT+0
Identified - Derzeit können keine Systeme in via SSP in den Clustern gestartet werden. Wir sind an der Thematik im Austausch mit Hetzner..

Duration: 16 minutes

Affected Components: C1

Mar 28, 20:16:28 GMT+0
Resolved - This incident has been resolved..

Mar 28, 20:00:00 GMT+0
Identified - We have identified the cause of the issue and are working on a fix. Further updates will follow as we make progress..

Duration: 37 minutes

Affected Components: gitlab.adito.de

Mar 27, 11:39:18 GMT+0
Completed - Maintenance has completed successfully..

Mar 27, 11:02:05 GMT+0
Identified - Maintenance is now in progress..

Mar 27, 11:00:00 GMT+0
Identified - Please note that the service will be temporarily unavailable during the scheduled maintenance window. We perform regular system and feature updates to ensure the ongoing stability, security, and performance of our services. These improvements are essential to maintaining the high standards our partners and clients rely on.

Duration: 45 minutes

Affected Components: gitlab.adito.de

Mar 17, 19:14:45 GMT+0
Completed - Maintenance has completed successfully..

Mar 17, 18:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 18:30:00 GMT+0
Identified - Please note that the service will be temporarily unavailable during the scheduled maintenance window. We perform regular system and feature updates to ensure the ongoing stability, security, and performance of our services. These improvements are essential to maintaining the high standards our partners and clients rely on.